FAQ

FAQ – Frequently Asked Question

Our Experts at SFC is available to answer your questions 24 hours a day, 7 days a week, 365 days a year. Call +65 96348400 and our experts will be happy to assist you and answer any questions you may have.

General Questions

What is an air ambulance?

An air ambulance is a business class aircraft (ex. Gulfstream, Lear, King Air) that has been medically customized with stretchers, advanced life support equipment, medications and a specialized flight-trained medical staff.

Why would a patient need an air ambulance?

  • Extensive or urgent medical attention is needed and time is critical
  • Critical illness or injury where patient cannot be transported by commercial means
  • Injury or illness while traveling in a foreign country
  • Illness or injury requiring treatment by a specialist

What do I need to do to prepare for a medical transport?

The only things you are responsible for are choosing a receiving hospital and physician, time and date for trip, and furnishing payment information. We can assist you in selection of a receiving facility if you are unsure of the best choices. If your travel dates are flexible, we will work with you on trip options. ASA will take care of everything else – air and ground transportation, medical team, flight crew, accompanying passengers, coordinating medical personnel and facilities, filing insurance claims, and anything else that may arise. Our goal is a smooth transport for all involved.

What other services do you offer?

ASA is dedicated to efficient, caring patient transport. We arrange ground and air ambulance transfers; medical escorts on airlines, or by other commercial means; airline stretcher transports for international flights if available; and basically any affiliated service that assists in making the trip easier for patient and family. We’ll make arrangements for luggage, automobiles, fellow travelers, customs (if international transfer), hotels, facilities – anything the patient and their family need to feel comfortable and in good hands during the trip.

 

Are you licensed and insured?

Yes, we are fully licensed and insured. We utilize aircraft that are FAA Part 135 compliant. This license gives us the authority to operate fixed wing air ambulance, providing basic life support, advanced life support, critical care missions, convalescent and inter facility transports.

Medical

Who will provide the care?

Many air ambulance companies have minimum-wage employees or salesmen answering the phones and the cheapest nurses and paramedics medics available providing care (most of which just get off a shift at another place of employment). At ASAa trained medical professional handles all phone calls 24/7/365. Our standard medical team typically consists of one registered flight nurse and one critical care flight paramedic who have a minimum of 10 years of combined experience. Many have specialized training in critical care, emergency medicine or other specialties. Together they can handle virtually any incident that might occur during a transport. If you want to rest assured that your loved one is in capable and experienced hands, you will choose ASA.

How many medical personnel are with the patient on each transfer?

A standard team usually consists of two medical personnel, one of whom is either a physician or a critical care flight nurse, accompany the patient on each transport. Paramedics, respiratory therapists, physicians assistants and per fusionists are also available for transport dependent upon the patient’s needs.

What kind of training/experience do they have?

All of our medical staff are board certified, air certified and have at least five years experience in emergency medicine. They undergo a rigorous initial orientation prior to flying with patients. Additionally, all medical personnel participate in 100 hours of didactic and clinical continuing education annually. We also perform a quality review following each trip.

What does “bed to bed” medical transport mean?

To ensure continuity of care, our medical team is with the patient from the very beginning. Our team arrives at the patient’s bedside at the sending facility or hospital. We meet with sending medical staff, assess the patient’s condition and comfort the patient. Our team accompanies the patient in the ground ambulance to the airfield, constantly monitoring patient condition and offering comfort and support. The ASAteam flies with the patient, then accompanies the patient by ground ambulance to the receiving hospital or facility. We discuss the trip with the receiving medical staff to ensure that they are up to date on the patient’s current condition.  At this point, we have come full circle, and in so doing, have assured the patient has received the finest medical care.

What equipment and medications are on board the aircraft?

Standard medical equipment includes stretchers, oxygen, ventilator, cardiac monitor/defibrillator, resuscitation equipment, suction, intubation equipment, balloon pump, IV, ACLS drug complement, and any other specialty equipment necessary for each individual patient. ASAalso carries the most proactive array of antibiotics for bacterial and parasitic infections in the air ambulance industry.

Financial

How much does air ambulance transport cost?

Patient transport via air ambulance is not inexpensive. But it is often the safest, fastest way to get a patient into the best hands for urgent medical care. ASA is committed to finding the most cost effective transportation without compromising the quality of care. Call +65 98363265 and we’ll quickly provide a no-obligation quote for you.

Are all costs included in your quote?

Included in an air ambulance quote are ground ambulance, medical personnel, flight crew, equipment and medicines and the flight itself. Any additional charges, usually contingent upon the patient’s upgraded condition, would be made prior to the flight and with full knowledge of the patient.

What forms of payment does ASAaccept?

During this critical time, finances are the last thing you want to worry about. We try to make the financial aspect easier by working with each individual patient to create the most logical, sensibly priced transport package. In addition, we accept various forms of payment for your convenience.

All major credit cards (limited to USD 30k Only)
Bank wire drafts
Cash
Cashier checks

Is there a less expensive alternative to air ambulance transport?

In cases where the patient is more stable and time is less critical, we can provide the following alternative methods of transport if available:

  • Long range ground transport. We transport the patient via ground ambulance staffed with two drivers, medical personnel, equipment and medications
  • Commercial flight with medical escort. Patient is accompanied by an ER or ICU Physician, Critical Care Flight Nurse or Critical Care Flight Paramedic (and of course all necessary medical equipment) on a commercial airline.
  • Commercial airline stretcher service. For international flights only. We arrange with the airline to remove several passenger seats from the rear of the aircraft to accommodate patient, stretcher, medical personnel, and equipment

Call +65 96348400for an in-depth discussion of the patient’s medical transport needs.

Insurance

Does insurance cover air ambulance transport?

The simplest answer, “Sometimes”: There are a number of factors involved with determining whether or not an insurance carrier will pay for air ambulance and ground ambulance transportation. Each patient situation is unique and provides many different nuances that are not clearly definable within a given formula. In order to best determine whether or not you, your family, your friend, or your patient’s insurance will cover the costs of air medical transportation, contact one of our RN / Case Managers (“Flight Coordinators”).

If my physician gives ASAa “Letter of Medical Necessity”, my insurance carrier will cover the flight, right?

It does not mean that your insurance carrier will cover the flight. Often times in your contract between the insurance carrier, yourself, and often times your employer, “sole discretion (or decision making abilities)” is left to the Medical Director at the insurance company. What this means is that your “treating physician” may tell you that you need some form of healthcare procedure, service, or diagnostic exam and the physician at the insurance company may tell you that the procedure, service or diagnostic exam is not medically necessary. When this Medical Director tells you that the service or procedure is not medically necessary, you are left with few options that ASAand their legal staff can work to resolve. Nevertheless, it is best if you are seeking approval from an insurance company for air ambulance or ground ambulance services, to put it into the hands of those at ASAfrom the very beginning.

Aircraft

How do you determine which aircraft is right for each patient?

Factors we take into consideration when choosing the aircraft are patient’s condition, length of flight, and number of passengers traveling with the patient. All aircraft are equipped with the same life sustaining medical equipment and flight-experienced medical teams.

How many pilots are on board?

Aerospeed Asia all aircraft with a two-pilot crew at all times.

Are meals served on the plane?

Yes, we offer catered meals for family members and for patients if there are no diet restrictions for flights over 3.5 hours and longer when available.

How many family members can travel with the patient?

This is determined by the type of aircraft used to transport the patient, the number of medical personnel on board, the patient’s condition, and medical equipment needed.

ASAuses medically-dedicated Beech 400XP jets with two critical care medical personnel onboard. These jets can accommodate two to three passengers.

How much luggage can patients/passengers bring?

Generally, there is room for no more than 2 small pieces (“carry on type pieces”) of luggage due to the significant space utilized by onboard medical equipment and personnel. We will make arrangements to ship other luggage and non-essentials for the patient and family members.